ORDERS AND RETURNS
At Nankeen, we take great pride in the quality and craftsmanship of our product(s) to achieve the maximum customer satisfaction. We offer free shipping in Pakistan on order above PKR 2,500 and your orders will be delivered within 3 to 5 working days to your chosen destination, with the suitable option of paying with Cash on Delivery. We carefully inspect your order prior to shipment. Upon placing an order, you will receive confirmation email on provided email address while placing order. You will be informed via phone or email in case a shipment is delayed due to any given reason. Once you receive the order, please inspect your purchase and notify us of any damage; we will arrange for replacement.
Nankeen does not offer any refunds. Customers can exchange the sizes if available. Nankeen would offer exchanges only if a wrong size or product(s) being delivered or if the product(s) received has any kind of manufacturing defect. Product(s) cannot be exchanged due to slight variation of color or texture seen on computer/mobile display and Photoshop editing effects.
Product(s) cannot be exchanged after 3 days from the receipt of original order after which it will be reviewed by Nankeen team for applicability and processing. Nankeen will accept, for exchange, product(s) that are in new condition, unworn, unwashed, unaltered and free of damages by the customer. Product(s) must be returned with all Nankeen tags attached and must be in their original packaging. All exchange requests need to be emailed at firstname.lastname@example.org by the customers, mentioning their order ID.